AREA SERVICE MANAGER (ASM)

AmorMC is actively seeking highly experienced and dedicated Service Professionals to join our dynamic team within the Commercial Vehicle industry. We are looking for an Area Service Manager (ASM) and a Customer Support Manager (CSM) who are passionate about ensuring exceptional service delivery and fostering strong customer relationships. This is a pivotal opportunity for seasoned professionals to lead and enhance our service operations across various key regions, contributing significantly to customer satisfaction and operational excellence in the trucks, tippers, and EV vehicle segments.

As an Area Service Manager or Customer Support Manager, you will play a crucial role in overseeing the service network, managing field operations, and ensuring our commercial vehicle clients receive unparalleled support. Your expertise in vehicle maintenance, diagnostics, and customer interaction will be instrumental in upholding AmorMC’s reputation for quality and reliability.

Key Responsibilities

• Lead and manage a team of service personnel, fostering a culture of high performance and customer-centricity.
• Oversee and optimize service operations within your designated area, ensuring efficiency and adherence to quality standards.
• Develop and implement strategies to enhance customer satisfaction and loyalty in the commercial vehicle sector.
• Conduct regular visits to service centers and customer sites to monitor performance and provide hands-on support.
• Analyze service data and metrics to identify areas for improvement and implement corrective actions.
• Manage spare parts inventory and logistics to ensure timely availability for service needs.
• Collaborate with sales and technical teams to address complex customer issues and provide comprehensive solutions.
• Ensure compliance with all safety regulations and company policies across service operations.

Requirements

• A minimum of 10-20 years of progressive experience in service management for the Commercial Vehicle industry (Trucks, Tippers, Dumpers, EV Buses, EV Trucks).
• For the Area Service Manager role, candidates should ideally be between 35-42 years of age with 10-20 years of experience.
• For the Customer Support Manager role, candidates should ideally be between 32-35 years of age with 8-10 years of experience.
• Demonstrated expertise in commercial vehicle maintenance, diagnostics, and technical support.
• Proven track record in leading and developing high-performing service teams.
• Exceptional communication, interpersonal, and problem-solving skills.
• Willingness and ability to travel extensively across assigned regions (Odisha, Maharashtra, Tamil Nadu, and other listed locations).
• Strong understanding of customer service best practices and operational management.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• A challenging yet rewarding role within a leading company in the Commercial Vehicle sector.
• Opportunity to lead significant service operations and make a tangible impact on customer experience.
• A dynamic work environment focused on innovation and continuous improvement.
• Professional growth and development opportunities within AmorMC.
• The chance to work with a diverse range of commercial vehicles, including cutting-edge EV technology.

Join AmorMC and contribute your expertise to a team dedicated to excellence in service and customer support for the commercial vehicle industry.