Assistant Manager - Operations

Zella Screenings Private Limited, a frontrunner in advanced technology-driven Employee Background Verification (BGV) solutions, is actively seeking a highly motivated and experienced Assistant Manager - Operations to join our dedicated team in New Delhi. This pivotal Assistant Manager - Operations role is designed for a professional eager to take ownership of daily operational workflows, ensure seamless client coordination, and drive efficiency within our critical BGV processes. You will play a crucial part in maintaining our high standards of service delivery and client satisfaction. If you possess a strong background in operations and client management, thrive in a dynamic work-from-office environment, and are eager to contribute your expertise to a leading technology-driven firm that ensures trust and integrity in hiring, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

• Proactively manage and nurture client relationships, addressing all queries, requirements, and escalations with professionalism and efficiency.
• Coordinate effectively and collaboratively with diverse internal teams (e.g., verification, quality assurance) and external vendors to ensure the timely and accurate completion of all assigned cases.
• Rigorously monitor daily operational activities and diligently ensure strict adherence to defined Turnaround Times (TATs) and service level agreements.
• Continuously track the status of ongoing cases, proactively identify and resolve pending cases, and analyze overall operational performance metrics to ensure continuous improvement.
• Prepare, analyze, and meticulously review Management Information Systems (MIS) and other critical operational reports to provide actionable insights to management.
• Ensure the highest standards of quality, accuracy, and timely delivery for all generated reports and client communications.
• Actively support senior management in ongoing process improvement initiatives, special projects, and various strategic operational activities aimed at enhancing efficiency and effectiveness.

Requirements

• A minimum of 0 to 5 years of progressive experience in operations and/or client management, with a strong preference for candidates experienced within the Employee Background Verification (BGV), Know Your Customer (KYC), or similar verification domains.
• Exceptional spoken and written English communication skills are essential for effective client interaction, report generation, and internal team collaboration.
• Demonstrated strong client handling and coordination skills, with a proven ability to manage diverse client needs and expectations while building lasting relationships.
• Proven analytical and problem-solving abilities to identify operational bottlenecks, address challenges efficiently, and implement effective solutions.
• High proficiency in core productivity tools including MS Excel (for data analysis and reporting), MS Word (for documentation), and professional email communication.
• A robust ability to effectively manage multiple tasks simultaneously, prioritize workloads, and consistently meet demanding deadlines in a fast-paced environment.
• A Graduate degree in any discipline is required. Candidates with relevant hands-on experience in client management and operations will be given strong preference.

What We Offer

• A competitive monthly salary of up to ₹25,000, commensurate with experience and skills, for the right candidate.
• The invaluable opportunity to work in a dynamic, innovative, and technology-driven environment at the forefront of employee background verification.
• Significant professional growth and development opportunities, allowing you to expand your expertise within a leading firm in the critical BGV sector.
• A collaborative, supportive, and engaging work-from-office culture located in the vibrant city of New Delhi.
• Exposure to cutting-edge processes and systems designed to ensure accuracy and efficiency in verification services.