Assistant Service Incharge

Reliance Jio, a trailblazer in India's telecommunications landscape, is seeking a dynamic and experienced Assistant Service Incharge to join our team in Murshidabad, West Bengal. This pivotal role is perfect for a dedicated professional with a strong background in Telecom, DTH, or Fibre Service operations, ready to lead and ensure the seamless delivery of our cutting-edge services. As an Assistant Service Incharge, you will be instrumental in maintaining our high standards of service excellence and customer satisfaction.

We are looking for an individual who is not only technically proficient but also possesses exceptional leadership qualities and a commitment to operational efficiency. This role offers a significant opportunity to contribute to Reliance Jio's mission of connecting India and to grow within a fast-paced, innovative environment.

Key Responsibilities

• Oversee and manage the daily operations for Telecom, DTH, and Fibre Service networks and customer services within the Murshidabad region.
• Lead, mentor, and supervise a team of service technicians and field engineers, ensuring optimal performance and adherence to operational guidelines.
• Implement and monitor service quality metrics to ensure the highest level of customer satisfaction and service reliability.
• Conduct regular site visits and inspections to identify potential issues, troubleshoot complex technical problems, and ensure proactive maintenance.
• Manage inventory of service equipment, spare parts, and tools, ensuring efficient resource allocation and cost control.
• Develop and enforce operational policies and procedures to enhance service delivery efficiency and compliance with company standards.
• Coordinate with central support teams and other departments to resolve escalated service issues and improve overall service infrastructure.
• Prepare comprehensive reports on service performance, team productivity, and operational challenges, providing actionable insights to management.

Requirements

• Bachelor's Degree in Science, Diploma in Engineering, or B.Tech (Bachelor of Technology) from a recognized institution.
• A minimum of 4 to 8 years of progressive experience in managing operations within the Telecom, DTH, or Fibre Service industries.
• Demonstrated expertise in network troubleshooting, service delivery, and customer support processes.
• Proven ability to lead and motivate a team, fostering a collaborative and high-performance work environment.
• Exceptional problem-solving skills with a keen eye for detail and process improvement.
• Strong communication and interpersonal skills, capable of interacting effectively with various stakeholders.
• Ability to thrive in a dynamic, target-driven environment and manage multiple priorities simultaneously.
• In-depth understanding of telecommunications infrastructure and service management best practices.

What We Offer

• A unique opportunity to be part of Reliance Jio, a leading name in India's digital revolution.
• A challenging and rewarding role as an Assistant Service Incharge with significant impact on service delivery.
• A dynamic and supportive work environment that encourages innovation and professional growth.
• Exposure to cutting-edge telecommunications technology and operational methodologies.
• Opportunities for continuous learning and career advancement within the organization.

Join Reliance Jio and play a crucial role in delivering world-class connectivity and service excellence to millions. If you are a seasoned professional with a passion for telecommunications and service leadership, we encourage you to apply for this Assistant Service Incharge position.