Associate - Business Operations

Palmonas is seeking a highly motivated and data-driven Associate - Business Operations to join our dynamic team. This pivotal role requires an execution-focused all-rounder to lead strategic programs across crucial functions such as Customer Support, Silver Category initiatives, and broader cross-functional projects. As an Associate - Business Operations, you will play a critical part in shaping our operational strategies, ensuring seamless execution, and driving significant business impact by transforming data into actionable insights. If you thrive in a fast-paced environment and are passionate about leveraging analytics to solve complex business challenges, this opportunity at Palmonas is for you.

This role offers a unique chance to work closely with senior leadership on high-impact programs, contributing directly to our growth and success in the D2C e-commerce space. We are looking for an individual who embodies an ownership mindset, coupled with a strong bias for action, to help us optimize processes and enhance operational efficiency across the board.

Key Responsibilities

• Own and drive the end-to-end execution of strategic programs, meticulously managing planning, establishing clear timelines, identifying potential risks, and ensuring successful delivery within defined parameters.
• Proactively manage and foster strong relationships with a diverse range of internal stakeholders, including teams across Product, Technology, Finance, Marketing, and Supply Chain, to ensure alignment and collaborative program success.
• Design, develop, and maintain comprehensive dashboards, Management Information Systems (MIS), and Weekly/Monthly Business Review (WBR/MBR) reports that provide critical insights and directly inform leadership decisions.
• Translate complex data sets into clear, actionable insights, and subsequently convert these insights into tangible operational strategies and initiatives that drive measurable business outcomes.
• Identify opportunities for process improvement and operational optimization, implementing solutions that enhance efficiency and effectiveness across various business functions.
• Monitor key performance indicators (KPIs) and metrics related to program execution and operational health, providing regular updates and strategic recommendations to leadership.

Requirements

• A minimum of 3 to 6 years of progressive experience in roles such as Program Management, Business Operations (BizOps), Strategy & Operations, or Management Consulting, preferably within a high-growth environment.
• Demonstrated advanced proficiency in data analysis tools, particularly Microsoft Excel and Google Sheets, coupled with a working knowledge of Python for data manipulation and analysis.
• Exceptional stakeholder management capabilities, with a proven track record of effectively collaborating with cross-functional teams and senior leaders.
• Strong business communication skills, both written and verbal, enabling you to articulate complex ideas and insights clearly and concisely to diverse audiences.
• Prior experience working within the Direct-to-Consumer (D2C), E-commerce, Retail, or Startup sectors is highly preferred, demonstrating an understanding of rapid scaling and operational intricacies.
• Possess a strong bias for action, a proactive problem-solving approach, and an inherent ownership mindset, taking full accountability for outcomes and initiatives.
• Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and managing multiple projects simultaneously.

What We Offer

• The unique opportunity to work intimately with Palmonas' senior leadership team, directly influencing strategic decisions and high-impact initiatives.
• A role at the forefront of operational excellence within a rapidly expanding D2C e-commerce brand, providing significant professional growth and learning opportunities.
• A collaborative and supportive work environment where innovation is encouraged, and your contributions are highly valued.
• Exposure to diverse functions across Product, Tech, Finance, Marketing, and Supply Chain, broadening your operational expertise.
• The chance to make a tangible impact by driving data-driven insights and executing strategic programs that contribute directly to Palmonas' success.