Business Analyst

Dentsu Global Servises is actively seeking an experienced and highly skilled SFCC Business Analyst to join our dynamic team in Bangalore. This critical role involves bridging the gap between business needs and technical solutions within the Salesforce Commerce Cloud (SFCC) ecosystem, with a specific focus on production support and order management. If you possess a strong understanding of end-to-end eCommerce processes and are passionate about driving efficient issue resolution, we encourage you to apply for this exciting opportunity to contribute to our global operations.

As an SFCC Business Analyst, you will be instrumental in analyzing complex production issues, identifying root causes, and implementing effective solutions across SFCC and integrated systems. Your expertise will ensure smooth eCommerce operations and enhanced customer experience. We are looking for a proactive problem-solver with excellent communication skills, ready to make a significant impact.

Key Responsibilities

• Lead the analysis of production issues across Salesforce Commerce Cloud (SFCC) and various integrated systems, ensuring comprehensive understanding of problem areas.
• Collaborate closely with business stakeholders, engineering teams, and client representatives to facilitate timely and effective resolution of production incidents.
• Translate intricate business requirements into clear, concise, and actionable functional specifications and solutions for development teams.
• Coordinate cross-functional efforts to maintain seamless production operations, minimize downtime, and optimize system performance.
• Develop and maintain robust documentation for issue analysis, resolutions, and system processes, providing proactive, solution-oriented updates to all relevant parties.
• Participate in the full eCommerce order lifecycle, contributing insights and expertise from order capture to fulfillment.
• Assist in the implementation of new features and functionalities within SFCC, ensuring alignment with business objectives.

Requirements

• Proven hands-on experience with Salesforce Commerce Cloud (SFCC) as a Business Analyst in eCommerce projects.
• Strong understanding of Order Management Systems (OMS), with a preference for experience with IBM Sterling OMS.
• Demonstrated ability to analyze complex production issues, pinpoint root causes, and formulate practical, effective solutions.
• Exceptional skills in gathering, analyzing, and documenting comprehensive business and functional requirements.
• In-depth knowledge of the end-to-end eCommerce order lifecycle and various system integration patterns.
• Familiarity with REST/SOAP APIs, log analysis techniques, and established production support processes.
• Excellent communication, interpersonal, and stakeholder management skills, capable of influencing and collaborating across diverse teams.
• Strong problem-solving abilities and a meticulous attention to detail.

What We Offer

• A competitive salary and benefits package tailored to your experience and contributions.
• Opportunity to work with cutting-edge Salesforce Commerce Cloud (SFCC) technologies in a global enterprise environment.
• A dynamic and collaborative work environment that fosters innovation and professional growth.
• Exposure to diverse eCommerce projects and a chance to make a tangible impact on business operations.
• Continuous learning and development opportunities to enhance your skills and career trajectory.