Change Manager Analyst

Parseq is seeking a dedicated and experienced Change Manager Analyst to join our dynamic team in Mumbai. This role is crucial for supporting and managing enterprise change processes, ensuring all changes to critical applications are implemented smoothly, efficiently, and in full compliance with established risk protocols. The ideal candidate will play a key role in coordinating change activities and minimizing disruption across our technological landscape.

Key Responsibilities

• Manage and support the full lifecycle of enterprise change processes, utilizing ServiceNow Change Management.
• Coordinate all change activities, ensuring alignment with the ITIL Framework for Standard, Normal, and Emergency Changes.
• Provide comprehensive support for the Change Advisory Board (CAB) and facilitate effective change discussions.
• Conduct thorough risk and impact assessments for proposed changes to identify potential issues and mitigation strategies.
• Develop and implement robust stakeholder communication plans, ensuring transparent governance throughout the change process.
• Generate change metrics, create detailed reports, and maintain accurate documentation of all change initiatives.
• Ensure seamless integration with Release, Incident, and Problem Management processes to uphold operational integrity.

Requirements

• 1-4+ years of experience in IT Change Management or a similar analytical role.
• Proficiency in ServiceNow Change Management module is essential.
• Strong understanding and practical application of the ITIL Framework.
• Demonstrated ability in change coordination, risk assessment, and stakeholder communication.
• Experience with change metrics, reporting, and documentation best practices.
• Excellent analytical skills and attention to detail.
• Ability to work effectively in a fast-paced, enterprise-level environment.

What We Offer

• An opportunity to work with a leading company in a critical operational role.
• Exposure to cutting-edge enterprise change management practices.
• A collaborative and supportive work environment.
• Professional growth and development opportunities.