Change Manager Lead

Parseq is actively seeking a highly skilled and experienced Change Manager Lead to join our dynamic team in Mumbai. This pivotal role is central to driving robust enterprise change governance, ensuring seamless and risk-compliant change execution across our critical applications. As a Change Manager Lead, you will be instrumental in leading Change Advisory Board (CAB) reviews and fostering a culture of controlled and efficient change within our IT landscape, making a significant impact on our operational excellence.

We are looking for a visionary leader who can navigate complex IT environments, applying expert knowledge of ServiceNow and ITIL best practices to streamline change processes. This role offers an exciting opportunity to shape the future of our change management framework and contribute directly to the stability and reliability of our enterprise systems.

Key Responsibilities

• Establish, maintain, and enforce comprehensive enterprise-wide change governance frameworks, policies, and procedures.
• Lead and facilitate Change Advisory Board (CAB) meetings effectively, ensuring thorough review, assessment, and approval of all proposed changes.
• Oversee the end-to-end change management lifecycle, from initial request and impact analysis through implementation, verification, and post-implementation review, utilizing the ServiceNow platform.
• Conduct rigorous risk assessments for all changes, ensuring strict adherence to regulatory compliance standards and minimizing potential operational disruption.
• Develop, analyze, and present change-related metrics and comprehensive reports to identify trends, measure performance, and drive continuous process improvements.
• Ensure seamless integration of change management processes with other critical IT Service Management (ITSM) functions, including Release Management, Incident Management, and Problem Management.
• Act as a primary point of contact and subject matter expert for all change-related queries, providing guidance and support to various stakeholders across the organization.
• Champion a culture of controlled change, communication, and collaboration to ensure successful adoption and adherence to established change protocols.

Requirements

• Minimum of 6 years of progressive experience in IT Change Management roles, with a proven track record of significant leadership and responsibility.
• Demonstrated expert-level proficiency and practical experience with the ServiceNow Change Management module, including configuration and advanced usage.
• Deep understanding and practical application of ITIL (Information Technology Infrastructure Library) principles and best practices, specifically regarding Standard, Normal, and Emergency Changes.
• Proven ability to effectively lead, manage, and facilitate Change Advisory Board (CAB) meetings with diverse stakeholder groups.
• Strong analytical skills for conducting thorough risk assessments, impact analyses, and comprehensive performance reporting.
• Exceptional stakeholder management and communication skills, with the ability to influence, negotiate, and collaborate effectively across all levels of the organization.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a closely related technical field. ITIL certification (e.g., ITIL Foundation, ITIL Service Transition) is highly preferred.
• Experience with the integration of Change Management into broader IT Service Management processes, including Release Management, Incident Management, and Problem Management.

What We Offer

• An unparalleled opportunity to lead critical change initiatives within a fast-paced, innovative, and challenging enterprise environment.
• Exposure to a wide array of cutting-edge enterprise applications, technologies, and complex IT infrastructures.
• A highly collaborative and supportive work culture that actively encourages professional growth, continuous learning, and career development.
• A competitive compensation package and comprehensive benefits designed to attract and retain top talent.
• The chance to make a substantial and measurable impact on our operational efficiency, system stability, and overall organizational success.