Customer Service Associate - Back Office (International Process)

GlobalRise HRM is actively seeking a highly motivated and experienced Customer Service Associate - Back Office to join our dynamic team in Wanowrie, Pune. This pivotal role focuses on an international process, requiring a dedicated professional to manage and resolve customer inquiries from global clients during US night shifts. If you possess a strong background in international customer service and thrive in a structured, back-office environment, we invite you to explore this exciting opportunity to contribute to our client success.

As a key member of our operations team, the Customer Service Associate will be instrumental in ensuring seamless and efficient resolution of customer issues, upholding our commitment to exceptional service delivery. This role is perfect for individuals who are immediate joiners and are eager to apply their expertise in a challenging yet rewarding international setting.

Key Responsibilities

• Effectively handle and resolve a diverse range of international customer queries and issues through various communication channels, including Email, Chat, Voice, and other Non-Voice processes.
• Provide accurate, comprehensive, and timely information to customers, ensuring high levels of satisfaction and adherence to service level agreements for the international process.
• Maintain meticulous records of all customer interactions, transactions, and resolutions in the designated systems, ensuring data integrity and compliance.
• Collaborate closely with internal departments and teams to escalate complex issues and facilitate their prompt and effective resolution.
• Adhere strictly to company policies, procedures, and quality standards applicable to international customer service and back-office operations.
• Demonstrate a proactive approach to identifying potential issues and suggesting improvements in customer service processes to enhance overall efficiency.
• Work effectively within a US Night Shift schedule, ensuring consistent service coverage for our international clientele.

Requirements

• A minimum of 1 year of proven experience in an international customer service role, preferably in a back-office or similar operational environment.
• Exceptional verbal and written communication skills, with a strong ability to articulate clearly and professionally with a diverse global customer base.
• Proficiency in utilizing various communication tools and platforms, including Email, Chat, and Voice systems.
• Demonstrated ability to manage multiple tasks efficiently, prioritize effectively, and maintain a high degree of accuracy and attention to detail.
• Undergraduate or Graduate degree from a recognized institution.
• A strong work ethic, reliability, and the ability to work independently as well as collaboratively within a team.
• Immediate availability to join is highly preferred.

What We Offer

• An invaluable opportunity to work with a reputable Human Resources Management firm on challenging international processes.
• A supportive and collaborative work environment that fosters professional growth and continuous learning.
• Exposure to global clients and diverse customer service scenarios, enhancing your skill set as a Customer Service Associate.
• Competitive remuneration package and benefits.
• The chance to be a part of a dedicated team located in the vibrant city of Pune.