Customer Support Executive

Adecco India is seeking a dedicated Customer Support Executive to manage inbound calls in our Bangalore office. This role is perfect for individuals with strong communication skills in both English and Hindi, eager to provide excellent service and support to our valued customers. As a Customer Support Executive, you will be the primary point of contact for customer inquiries, ensuring a positive and efficient experience.

Key Responsibilities

• Handle a high volume of inbound customer calls professionally and efficiently.
• Provide accurate information and resolve customer queries and issues promptly.
• Document all customer interactions and resolutions accurately in the system.
• Escalate complex issues to the appropriate departments for further assistance.
• Maintain a high level of customer satisfaction through exceptional service.
• Adhere to company policies and procedures regarding customer interactions.

Requirements

• Any Graduate qualification is mandatory.
• 1 to 5 years of proven experience in customer support or a related field.
• Excellent communication skills in both English and Hindi (mandatory).
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and customer relationship management (CRM) software.
• Ability to work a 6-day week with a fixed Sunday off.
• Willingness to join with a 30-day notice period.

What We Offer

• Competitive net take-home salary.
• Stable day shift timings from 9:00 AM to 6:00 PM.
• A supportive and dynamic work environment.
• Opportunity to develop strong customer service and communication skills.
• Fixed weekly off on Sunday.