Customer Support Executive

Are you a highly motivated and customer-focused individual looking to kickstart or advance your career in a dynamic tech environment? TruckX Technologies, a leader in Fleet Management and ELD Solutions, is actively seeking enthusiastic individuals to join our team as a Customer Support Executive. Based in our Pune office, this role is crucial for ensuring our clients receive exceptional service and support for our innovative products.

As a Customer Support Executive, you will be the primary point of contact for our valued customers, providing comprehensive assistance and ensuring their seamless experience with our fleet management and Electronic Logging Device (ELD) solutions. This is an exciting opportunity to contribute to a growing company, directly impacting customer satisfaction and retention. If you have a passion for helping others, excellent communication skills, and are fluent in Punjabi, English, and Hindi, we encourage you to apply!

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing accurate and timely information regarding TruckX Technologies’ Fleet Management and ELD Solutions.
• Effectively communicate with customers in Punjabi, English, and Hindi to understand their needs, resolve issues, and provide step-by-step guidance.
• Troubleshoot common technical issues related to our software and hardware products, escalating complex problems to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions and resolutions using our customer relationship management (CRM) system.
• Educate customers on product features, best practices, and new updates to maximize their utilization and satisfaction with TruckX offerings.
• Collaborate cross-functionally with sales, technical, and product development teams to ensure a cohesive and positive customer experience.
• Identify and document recurring customer issues or trends to contribute to product improvement and knowledge base development.
• Adhere to company service standards and policies to uphold TruckX Technologies’ reputation for excellence in customer support.

Requirements

• Minimum qualification of a Graduate degree from a recognized institution.
• Mandatory fluency in Punjabi, alongside excellent verbal and written communication skills in English and Hindi.
• Willingness and ability to work full-time from our Pune office.
• A strong customer-centric approach with proven problem-solving abilities and attention to detail.
• Basic understanding of computer systems and ability to quickly learn new software applications.
• Prior experience in a customer support role is a plus, though freshers with exceptional communication skills are strongly encouraged to apply.
• Ability to work effectively both independently and as part of a collaborative team.
• Flexibility to adapt to changing priorities and customer needs in a fast-paced environment.

What We Offer

• An exciting opportunity to join TruckX Technologies, a leader in advanced fleet management and ELD solutions.
• A supportive and dynamic work environment where your contributions are valued and make a real difference.
• Continuous learning and professional development opportunities to enhance your skills as a Customer Support Executive.
• A competitive salary package that reflects your skills, experience, and performance, reviewed regularly.
• Be part of a team dedicated to innovation and customer success in the rapidly evolving logistics technology sector.