Desktop Engineer

Hexaware Technologies is actively seeking a dedicated and skilled Desktop Engineer to join our dynamic team in Bhopal. This crucial full-time position requires an experienced professional who can provide comprehensive end-user support and maintain robust IT infrastructure. As a Desktop Engineer at Hexaware, you will be the frontline support for our employees, ensuring seamless operation of their systems and applications, contributing significantly to our operational efficiency. We are looking for an immediate joiner who is ready to tackle diverse technical challenges in a fast-paced environment.

Key Responsibilities

• Provide advanced end-user technical support for hardware, software, and network-related issues, ensuring minimal downtime and high user satisfaction.
• Perform efficient data backup and recovery procedures, safeguarding critical information and ensuring business continuity.
• Diagnose and resolve complex system problems, including advanced troubleshooting for issues like Blue Dump Errors, ensuring overall system stability and performance.
• Administer and manage user accounts, group policies, and access rights within Active Directory, DNS, and DHCP environments.
• Implement and monitor Windows patching strategies and deploy software applications using SCCM.
• Manage and troubleshoot antivirus solutions, specifically Symantec, to protect against security threats and malware.
• Effectively utilize various ticketing tools to log, track, and resolve IT support requests in a timely and professional manner.
• Facilitate password resets and account unlock requests, maintaining strict security protocols and user privacy.
• Diagnose and resolve voice-related issues, demonstrating expertise in Telephony Gateway, IPPBX, and IPPhone systems.
• Maintain and support Windows Server environments, ensuring optimal performance, reliability, and security for critical services.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field is mandatory.
• A minimum of 2 to 4 years of overall experience in IT support, with at least 1 year specifically as a Desktop Support Engineer.
• Proven hands-on experience with end-user support, backup recovery, and advanced troubleshooting techniques.
• Demonstrated proficiency in managing and administering Active Directory, DNS, DHCP, and Windows patching.
• Solid experience with SCCM, Symantec antivirus solutions, and various ticketing tools.
• In-depth knowledge of Windows Server environments and common desktop operating systems.
• Expertise in diagnosing and resolving voice infrastructure issues, including Telephony Gateway, IPPBX, and IPPhone.
• Willingness and flexibility to work in a 24/7 rotational shift environment, including a 6-day work week.
• Excellent verbal and written communication skills with a strong customer service orientation.

What We Offer

Joining Hexaware Technologies as a Desktop Engineer means becoming part of a leading global IT consulting and services company. We are committed to fostering a supportive and growth-oriented work environment.

• Opportunity to work with cutting-edge technologies and diverse IT challenges.
• A collaborative and inclusive team culture focused on innovation and problem-solving.
• Continuous learning and development opportunities to enhance your technical skills.
• A competitive compensation package commensurate with experience and industry standards.
• Comprehensive support systems designed to help you thrive in your career.