Desktop Support Engineer

We are seeking a proactive and customer-focused Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, ensuring the smooth operation of desktop and laptop systems, and maintaining IT infrastructure. This role is perfect for someone with strong troubleshooting abilities and a commitment to delivering excellent service.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues on desktops and laptops.
• Perform installation, configuration, and maintenance of computer systems, peripherals, and software applications.
• Troubleshoot and resolve issues related to Microsoft 365 applications, including Outlook and Teams.
• Manage user accounts and permissions using Active Directory or Entra ID.
• Respond to support tickets promptly, document resolutions, and escalate complex problems to appropriate teams.
• Ensure the security and reliability of IT systems by adhering to company policies and best practices.
• Assist with IT asset management, including inventory tracking and equipment deployment.
• Educate end-users on best practices for system usage and security.

Requirements

• 1-3 years of experience in a desktop support or IT support role.
• Proficiency in Windows operating systems troubleshooting for desktops and laptops.
• Solid understanding of hardware, software, printer, and basic network support.
• Experience with Microsoft 365 suite, particularly Outlook and Teams.
• Basic knowledge of Active Directory or Entra ID for user and group management.
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Ability to diagnose and resolve technical issues efficiently.
• Immediate joiners or candidates with a short notice period are highly preferred.

What We Offer

• A dynamic and supportive work environment.
• Opportunity to work with cutting-edge technologies.
• Continuous learning and professional development opportunities.
• Competitive salary and benefits package.
• A chance to be part of a growing and innovative company.