Desktop Support Engineer

ITC Infotech is seeking a dedicated and skilled Desktop Support Engineer to join our dynamic IT team. This role is perfect for professionals with 1-3 years of experience in providing essential technical assistance and maintaining robust IT infrastructure. As a Desktop Support Engineer, you will be crucial in ensuring our employees have the necessary tools and support to work efficiently and without interruption. This position offers a fantastic opportunity to grow your technical expertise within a supportive corporate environment.

Key Responsibilities

• Provide first-line technical support and resolve hardware and software issues for end-users.
• Configure and troubleshoot Outlook accounts and resolve email-related problems.
• Manage and maintain LAN/WAN network configurations to ensure seamless connectivity.
• Administer Active Directory, including user account management, group policies, and permissions.
• Install, configure, and upgrade operating systems, software applications, and peripherals.
• Perform regular maintenance and checks to ensure optimal performance of desktop systems.
• Document support procedures, solutions, and user guides for future reference.

Requirements

• 1 to 3 years of proven experience in a Desktop Support, IT Support, or Technical Support role.
• Proficiency in desktop operating systems and hardware troubleshooting.
• Strong knowledge of Outlook configuration and email client support.
• Experience with LAN/WAN network setup, configuration, and basic troubleshooting.
• Hands-on experience with Active Directory user and computer management.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Immediate availability to join is highly preferred.

What We Offer

• A challenging and rewarding role within a leading IT services company.
• Opportunity to work in a collaborative and supportive team environment.
• Exposure to diverse IT infrastructure and technologies.
• A clear path for professional development and career growth.
• Competitive compensation package and benefits.