Desktop Support Engineer

Are you an experienced Desktop Support Engineer with a passion for IT infrastructure and problem-solving? Xtranet India is actively seeking a dedicated professional with 3+ years of experience to join our growing IT Infrastructure team in Bhopal. This is a fantastic opportunity for a skilled Desktop Support Engineer to play a crucial role in maintaining our operational efficiency and ensuring seamless technology experiences for our employees.

As a key member of our team, you will be responsible for providing comprehensive technical support, troubleshooting hardware and software issues, and managing our IT assets to ensure a robust and secure computing environment. If you thrive in a dynamic setting and possess strong technical acumen, we encourage you to apply and contribute to our success.

Key Responsibilities

• Provide first and second-level technical support for desktop and laptop hardware, operating systems (Windows 10/11), and various software applications.
• Diagnose and resolve network connectivity issues, including LAN, WAN, Wi-Fi, and VPN configurations.
• Perform installation, configuration, and maintenance of Windows operating systems and associated software packages.
• Manage user accounts, groups, and permissions within Active Directory and provide basic administration for Microsoft 365 services.
• Troubleshoot and support printers, scanners, and other peripheral devices, ensuring optimal functionality.
• Utilize remote support tools such as AnyDesk and TeamViewer to assist users efficiently, regardless of their physical location.
• Implement and monitor antivirus solutions, conduct system security checks, and ensure compliance with IT security policies.
• Assist in the procurement, deployment, and lifecycle management of IT assets, maintaining accurate inventory records.
• Provide basic support and troubleshooting for Windows Server environments and related services.
• Document all support activities, resolutions, and configurations for knowledge base enhancement and continuous improvement.

Requirements

• Minimum of 3 years of hands-on experience in a Desktop Support Engineer or similar IT support role.
• Demonstrated expertise in hardware and software troubleshooting for desktops, laptops, and mobile devices.
• Proficiency in installing, configuring, and maintaining Windows 10 and Windows 11 operating systems.
• Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
• Experience with Active Directory user account management and basic administration of Microsoft 365.
• Familiarity with remote support technologies and ticketing systems.
• Knowledge of IT asset management principles and system security best practices.
• Strong problem-solving abilities, excellent communication skills, and a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced IT environment.

What We Offer

• An opportunity to join a reputable company, Xtranet India, and contribute to its critical IT infrastructure.
• A collaborative and supportive work environment where your technical skills will be valued and developed.
• Exposure to a wide range of technologies and opportunities for continuous learning and professional growth as a Desktop Support Engineer.
• Competitive compensation package commensurate with experience and skills.
• A chance to make a direct impact on the daily productivity and efficiency of our entire team.