E-Commerce Executive

Are you a dynamic and experienced E-Commerce Executive ready to make a significant impact on online marketplace operations? KindleHR is actively seeking a talented individual to join our team in Marine Lines, Mumbai. This role is crucial for managing our online presence, optimizing product visibility, and ensuring a seamless customer experience across various e-commerce platforms. If you have a passion for digital commerce and a proven track record in marketplace management and product cataloguing, we encourage you to apply and contribute to our growth.

As an E-Commerce Executive, you will be at the forefront of our digital strategy, responsible for the day-to-day management of product listings, inventory, and customer interactions on leading online marketplaces. Your expertise will directly influence our sales performance and brand reputation in the competitive e-commerce landscape. This is an exciting opportunity for an experienced professional to thrive in a fast-paced and results-driven environment.

Key Responsibilities

• Manage and optimize product listings, descriptions, images, and specifications across various e-commerce platforms including Amazon, Myntra, AJIO, FirstCry, and Shopify.
• Execute precise product cataloguing, ensuring data accuracy and consistency for all listed items.
• Oversee comprehensive marketplace operations, including inventory synchronization, order processing, returns management, and fraud prevention.
• Coordinate proactively with internal logistics teams and external shipping partners to ensure timely dispatch and successful delivery of orders.
• Provide exceptional customer support, addressing inquiries and resolving issues related to products, orders, and platform navigation promptly and professionally.
• Regularly update product data, pricing, promotional offers, and inventory levels using tools such as MS Excel and Google Sheets.
• Monitor sales performance, analyze market trends, and identify opportunities for growth and improvement across all managed e-commerce channels.
• Implement strategies to enhance product visibility and search rankings on marketplaces.

Requirements

• A minimum of 1-3 years of hands-on experience as an E-Commerce Executive or in a similar role focused on marketplace operations and product management.
• Demonstrated proficiency in product cataloguing and listing processes on major e-commerce platforms.
• Strong working knowledge and practical experience with platforms like Amazon, Myntra, AJIO, FirstCry, and Shopify.
• Exceptional command of data management tools, particularly MS Excel and Google Sheets, for efficient data entry and analysis.
• Outstanding organizational skills, meticulous attention to detail, and a commitment to maintaining accurate product data and inventory records.
• Proven ability to manage multiple tasks concurrently, prioritize effectively, and work efficiently within a demanding, in-office environment (6 days a week, with 2nd & 4th Saturdays off).
• Excellent communication and interpersonal skills for effective customer interaction and team collaboration.

What We Offer

• A pivotal role in shaping and expanding our e-commerce business and online presence.
• A challenging and dynamic work environment located in the bustling area of Marine Lines, Mumbai.
• Valuable exposure to diverse e-commerce platforms and advanced operational strategies.
• Significant opportunities for professional development and career advancement within our growing organization.
• A collaborative and supportive team culture focused on achieving marketplace excellence and driving innovation.