EMR Support Executive - Technical Support (Healthcare)

We are seeking a dedicated and experienced EMR Support Executive to join our team in Ahmedabad, Gujarat. This crucial role involves providing comprehensive technical support for Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems within the healthcare sector. If you have 1-3 years of proven experience in healthcare IT technical support and possess excellent problem-solving skills, we encourage you to apply and contribute to ensuring seamless EMR operations for healthcare professionals.

As an EMR Support Executive, you will be the primary point of contact for users, assisting them with system navigation, troubleshooting issues, and maintaining the integrity of healthcare data systems. This full-time, in-office position requires a commitment to a night shift schedule, playing a vital role in our continuous support framework.

Key Responsibilities

• Provide frontline technical support for EMR and EHR systems, resolving software, hardware, and connectivity issues for healthcare professionals.
• Diagnose and troubleshoot technical problems related to EMR system functionalities, user access, and performance.
• Assist users with EMR system setup, configuration, and feature utilization to optimize their workflow.
• Document all support interactions, resolutions, and system changes accurately in the helpdesk system.
• Escalate complex technical issues to higher-tier support or development teams as necessary, ensuring timely resolution.
• Conduct user training and provide guidance on best practices for EMR/EHR system usage.
• Perform routine system checks and maintenance to ensure the stability and security of healthcare IT infrastructure.
• Adhere to all healthcare data privacy and security regulations (e.g., HIPAA compliance, if applicable).

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of mandatory experience in EMR/EHR technical support or a similar role within the healthcare IT domain.
• Proficiency in IT Helpdesk operations and strong experience in voice process support.
• Solid understanding of EMR/EHR systems, healthcare workflows, and medical terminology.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must be willing to work exclusively from our Ahmedabad office on a night shift schedule (6:30 PM to 3:30 AM).
• Strong analytical skills with an aptitude for learning new technologies quickly.

What We Offer

• A challenging and rewarding role within the critical healthcare technology sector.
• The opportunity to work with cutting-edge EMR/EHR systems and make a real impact on patient care.
• A stable work environment with a fixed Monday to Friday (5 days a week) schedule.
• Professional growth and development opportunities in a specialized IT support field.
• A collaborative and supportive team culture focused on continuous improvement and success.