Head of Operations - PAN India

GLAM (Greenteck Logistics & Mobility Pvt Ltd), a leader in Last-Mile Delivery and E-commerce logistics, is actively seeking an accomplished and strategic Head of Operations - PAN India. This pivotal role is designed for a seasoned operations leader who can spearhead our extensive nationwide operations, driving performance, efficiency, and growth across various states. As the Head of Operations, you will be instrumental in shaping the operational backbone of our rapidly expanding business, ensuring seamless service delivery and achieving key strategic objectives.

We are looking for a dynamic individual with a proven track record in managing complex, multi-location operations, particularly within the last-mile, e-commerce, quick commerce, or gig workforce sectors. This is an exceptional opportunity to make a significant impact within a fast-paced and innovative environment, leading a large team and directly influencing GLAM’s success.

Key Responsibilities

• Provide comprehensive leadership and management to all State Managers across India, fostering a culture of high performance and accountability.
• Strategically drive state-wise operational performance, ensuring the achievement of critical business KPIs and service level agreements.
• Conduct rigorous daily, weekly, and monthly performance reviews, identifying areas for improvement and implementing corrective actions proactively.
• Take full ownership of the rider ecosystem, including onboarding processes, maintaining optimal live counts, ensuring activation rates, and maximizing rider productivity.
• Monitor and analyze team strength, attendance, attrition rates, and overall manpower utilization to optimize resource allocation.
• Regularly review daily Management Information Systems (MIS) and prepare detailed performance updates and strategic insights for senior management.
• Ensure the meticulous execution of client-specific targets and operational deliverables, maintaining high standards of service.
• Effectively handle critical operational escalations, implementing swift and effective resolutions to minimize disruption.
• Lead manpower planning initiatives and coordinate recruitment efforts across all states to build and maintain a strong, skilled operations team.
• Proactively identify operational gaps and inefficiencies, developing and implementing robust corrective actions and process improvements.
• Cultivate and mentor a strong, accountable, and high-performing operations team dedicated to excellence.

Requirements

• A minimum of 8-12+ years of extensive overall Operations experience, with a significant portion in a leadership capacity.
• Mandatory and demonstrable experience within the Last-Mile Delivery, E-commerce, Quick Commerce, Gig Workforce, or Logistics industries is essential.
• At least 3-5+ years of preferred experience in managing multi-location or PAN-India operations, showcasing large-scale leadership capabilities.
• Strong proven experience in effectively managing State and/or Regional Managers, demonstrating leadership and delegation skills.
• A profound understanding of critical operational metrics, including rider onboarding, activation, live counts, and overall operational KPIs.
• Possess a data-driven, target-oriented, and hands-on leadership approach, committed to achieving measurable results.
• Graduate or Post Graduate degree required; an MBA or equivalent is highly preferred, demonstrating advanced business acumen.
• Exceptional analytical, problem-solving, and communication skills to navigate complex operational challenges.

What We Offer

• An opportunity to lead significant PAN-India operations for a rapidly growing company in the logistics and e-commerce sector.
• A dynamic and challenging work environment where your contributions directly impact business success and strategic direction.
• Competitive compensation package designed to reward your expertise and leadership, aligning with industry standards for a Head of Operations.
• The chance to build and mentor high-performing teams, fostering professional growth and development.
• A collaborative culture focused on innovation, efficiency, and leveraging technology to transform logistics.