Home Connect Master Supervisor

Reliance Jio is seeking a highly motivated and experienced Home Connect Master Supervisor to lead our Home Connect operations in Nimbahera, Rajasthan. This pivotal role involves driving operational excellence, ensuring superior customer satisfaction, and developing a skilled team of technicians. The ideal candidate will possess strong leadership capabilities, a deep understanding of IT tools, and a commitment to delivering high-quality service.

Key Responsibilities

• Drive Home Connect and Care operations efficiently within the assigned territory.
• Source, train, and mentor new technicians, collaborating with local colleges for talent acquisition.
• Conduct comprehensive classroom and on-the-job training programs for technical staff.
• Ensure zero-defect installation processes and facilitate faster fault resolution for customers.
• Consistently achieve and exceed Service Level Agreement (SLA) performance targets.
• Maintain high levels of customer satisfaction through proactive service and issue resolution.
• Ensure strict adherence to company process compliance and operational standards.
• Oversee daily operations, manage resources, and implement strategic plans to enhance service delivery.

Requirements

• 5-8 years of progressive experience in a similar operational or supervisory role.
• Diploma, B.E., or B.Tech degree in ECE, Telecommunication, IT, or Computer Science.
• Demonstrated proficiency in relevant IT tools and systems.
• Proven ability in team management, coaching, and talent development.
• Excellent communication and interpersonal skills.
• Strong planning and execution capabilities with a customer-first approach.
• Knowledge of the local language is essential.

What We Offer

• An opportunity to be a part of India's largest digital ecosystem.
• Significant leadership career growth potential within a transformative brand.
• A dynamic work environment focused on innovation and connectivity.
• Competitive salary and benefits package.
• Professional development and continuous learning opportunities.