Home Delivery Lead

Reliance Jio is seeking a highly motivated and results-driven Home Delivery Lead to manage and optimize home delivery operations in the Udaipur Zone. This pivotal role involves overseeing various outbound channels, ensuring exceptional service levels for Jio Home Delivery (JHD) customers, and driving business growth through effective team management and operational excellence. If you are an experienced professional with a strong background in sales and team leadership, this is an excellent opportunity to advance your career with a leading digital service provider.

Key Responsibilities

• Manage and supervise various outbound channels to ensure high service levels for JHD customers.
• Recruit, train, and deploy outbound direct sales agents within the designated Jio Center (JC) area to meet targets.
• Drive daily lead acceptance and lead delivery performance to achieve operational goals.
• Ensure accurate and up-to-date JC Level Master Configurations on the JHD platform, including agents, stores, PIN codes, and products.
• Supervise and manage General Trade and Own Store promoters (xDSS) for efficient home delivery operations.
• Implement strategies to enhance customer satisfaction and streamline delivery processes.
• Analyze performance data and metrics to identify areas for improvement and implement corrective actions.

Requirements

• 4-8 years of progressive experience in sales, operations, or a related field, preferably within the telecom or logistics sector.
• Graduation in any discipline from a recognized institution.
• Proven ability to manage and motivate sales teams to achieve targets.
• Strong understanding of direct sales methodologies and customer service principles.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in using digital platforms and tools for operational management.
• Ability to work effectively in a fast-paced and dynamic environment.

What We Offer

• Competitive compensation package of up to ₹5 LPA, including Travel Allowance (TA) and Dearness Allowance (DA).
• Opportunity to work with Reliance Jio, a leader in India's digital services industry.
• A dynamic and supportive work environment that fosters professional growth.
• Exposure to cutting-edge technologies and innovative business strategies.
• Chance to make a significant impact on home delivery operations in the Udaipur Zone.