HR Manager

We are seeking a highly experienced and dynamic HR Manager to lead our human resources, recruitment, and training teams. This pivotal role requires a seasoned HR professional with a strong background in the BPO/Call Centre industry, capable of managing high-volume hiring, ensuring HR operational excellence, maintaining compliance, and implementing effective attrition management strategies.

As an HR Manager at Magnum Group, you will be instrumental in shaping our workforce and fostering a positive and productive work environment. You will be responsible for overseeing all aspects of human resources, from talent acquisition to employee retention, ensuring our HR practices align with business objectives.

Key Responsibilities

• Lead and mentor the HR, recruitment, and training teams, ensuring their continuous development and effectiveness.
• Develop and execute comprehensive recruitment strategies for high-volume hiring, particularly within the BPO/Call Centre sector.
• Oversee all HR operations, including employee onboarding, performance management, and offboarding processes.
• Ensure strict compliance with all statutory regulations, including PF, ESIC, and POSH guidelines.
• Implement proactive strategies for attrition management to enhance employee retention and satisfaction.
• Develop and deliver training programs to upskill employees and improve overall organizational performance.
• Drive initiatives to foster a positive workplace culture and strong employee relations.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8-12 years of progressive HR experience, with a significant portion in the BPO/Call Centre industry.
• Proven expertise in high-volume recruitment and talent acquisition.
• In-depth knowledge of HR operations, policies, and best practices.
• Strong understanding of labor laws and statutory compliance (PF, ESIC, POSH).
• Excellent leadership, communication, and interpersonal skills.

What We Offer

• An opportunity to lead and significantly impact the HR function of a growing organization.
• A challenging yet rewarding work environment in a dynamic industry.
• Competitive compensation package.
• Professional growth and development opportunities.