International Customer Service Associate

Join our dynamic team in Kolkata as an International Customer Service Associate. We are seeking enthusiastic individuals to support our global clients across various communication channels, including voice, non-voice, and blended processes. This role is ideal for those passionate about delivering exceptional customer experiences and thriving in a fast-paced international environment. If you possess excellent communication skills and are ready for an immediate start, we encourage you to apply.

Key Responsibilities

• Handle inbound and outbound customer inquiries efficiently and professionally across voice, non-voice, and blended platforms.
• Provide accurate information and solutions to customer issues, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the company database.
• Collaborate with team members and other departments to resolve complex customer problems.
• Adhere to company policies and procedures to ensure compliance and consistent service delivery.
• Continuously improve service quality by providing feedback on customer trends and system issues.

Requirements

• Minimum 12th Pass or any Graduate qualification.
• Freshers and experienced candidates are welcome to apply.
• Exceptional command of the English language, both written and verbal.
• Typing speed of at least 25 words per minute with 80% accuracy.
• Ability to join immediately and commit to an in-office work setup in Kolkata.
• Strong problem-solving skills and a customer-centric attitude.

What We Offer

• Competitive annual CTC ranging from ₹3.00 LPA to ₹3.90 LPA.
• Attractive in-hand salary of ₹18,000 - ₹26,000 per month.
• A stable work environment with only 5 working days a week.
• Convenient cab facility and travel allowance for eligible employees.
• Opportunity to earn performance incentives based on your contributions.
• Comprehensive training and mentorship to support your career growth as an International Customer Service Associate.