International Voice & Chat Process

Tech Mahindra, a global leader in IT services and consulting, is excited to announce a significant hiring drive for dynamic and customer-focused individuals to join our team in Pune. We are actively seeking talented professionals for our International Voice & Chat Process roles. This is a fantastic opportunity for both freshers and experienced candidates who possess excellent communication skills and are eager to build a rewarding career in a fast-paced, international environment. Join us to be the voice and support for our global clientele, delivering exceptional service and contributing to Tech Mahindra’s legacy of innovation and customer satisfaction.

Key Responsibilities

• Handle incoming calls or chat inquiries from international customers with professionalism and efficiency, ensuring a high level of customer satisfaction for the International Voice & Chat Process.
• Provide accurate information, resolve customer issues, and address queries related to products, services, or technical support.
• Effectively diagnose and troubleshoot problems, guiding customers through solutions with clear and concise instructions.
• Maintain detailed and accurate records of all customer interactions and transactions within the designated systems.
• Adhere strictly to company policies, procedures, and service level agreements to ensure consistent service quality.
• Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
• Continuously strive to improve customer experience and contribute positively to team performance and goals.

Requirements

• Excellent verbal and written communication skills in English are absolutely essential for interacting with international clients.
• Open to both Graduates and Undergraduates who are enthusiastic about a career in customer service.
• Freshers are welcome to apply; prior experience in a customer service or BPO environment is also highly valued.
• Basic computer proficiency and the ability to navigate multiple applications simultaneously.
• Strong problem-solving abilities and a customer-centric approach to every interaction.
• Ability to work in a dynamic, fast-paced environment and adapt to evolving customer needs and business processes.
• A positive attitude and a strong commitment to delivering exceptional service in our International Voice & Chat Process.

What We Offer

• A competitive salary package, with opportunities to earn up to 5 LPA based on the process and individual performance.
• Comprehensive training programs designed to equip you with the necessary skills and knowledge for success in your role.
• Clear pathways for career growth and professional development within Tech Mahindra, a leading global technology company.
• A vibrant and supportive work environment that fosters learning, collaboration, and personal achievement.
• The opportunity to work with diverse international clients and gain invaluable global exposure.

Walk-In Drive Details: We are conducting a direct walk-in drive at our Pune facility. Interested candidates are requested to carry their updated resume and walk in directly on the specified date and time. This is your chance to directly connect with our hiring team and explore exciting career possibilities with Tech Mahindra.