IT Process - Asset & Configuration Manager

We are seeking a highly experienced IT Process - Asset & Configuration Manager to join our global IT team in Chennai. This pivotal role involves collaborating closely with the Global Asset & Configuration Manager to enhance and continuously improve our Asset and Configuration Management capabilities. The ideal candidate will possess a deep understanding of IT Asset Management and CMDB best practices, ensuring the integrity and quality of our IT infrastructure.

As an IT Process - Asset & Configuration Manager, you will be instrumental in maintaining a robust and compliant IT environment, supporting strategic initiatives, and optimizing processes for efficiency and effectiveness. This is an excellent opportunity for a seasoned professional to contribute to a global organization and drive significant impact.

Key Responsibilities

• Ensure the highest quality and meticulous maintenance of IT Asset and Configuration Item (CI) data within the ServiceNow CMDB.
• Actively support the ongoing development and continuous refinement of Asset and Configuration Management processes.
• Monitor and ensure strict compliance with all relevant governance and compliance requirements across IT assets.
• Foster effective collaboration with global IT, infrastructure, service, and project teams to achieve integrated solutions.
• Perform in-depth analysis to optimize data quality, refine existing processes, and improve key performance indicators (KPIs).
• Provide essential support for audits and strategic initiatives pertaining to CMDB, IT Asset Management, and ServiceNow.

Requirements

• Extensive professional experience in IT Asset Management, Configuration Management, or CMDB Management.
• Proven expertise with ServiceNow, including specific experience with CMDB (Configuration Management Database), IT Asset Management, and Discovery modules.
• Strong foundational knowledge of ITIL processes, particularly Asset, Configuration, and Change Management.
• Demonstrated analytical skills coupled with a structured and self-driven approach to work.
• Experience working effectively within international team environments.
• Excellent verbal and written English communication skills are mandatory for this role.

What We Offer

• An opportunity to work with a global IT team and contribute to significant organizational initiatives.
• A challenging role focused on continuous improvement and process optimization.
• Exposure to cutting-edge technologies and best practices in IT Asset and Configuration Management.
• A collaborative and supportive work environment.