IT Support

Are you a service-oriented MCA or BCA graduate with a knack for technology and problem-solving? We are seeking enthusiastic Entry-Level IT Support & Technical Support Specialists to join our dedicated team. This is an excellent opportunity for freshers to provide critical technical assistance, troubleshoot issues, and ensure smooth operations for our systems and users. We are committed to developing talent and providing a supportive environment for professional growth in the IT support domain.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user inquiries and troubleshoot problems via phone, email, or in-person.
• Log, track, and resolve IT support tickets efficiently.
• Escalate complex issues to senior support staff or relevant teams.
• Assist with the setup and configuration of new equipment and software.
• Maintain clear documentation of support procedures and resolutions.

Requirements

• Bachelor's degree (BCA) or Master's degree (MCA) from the 2027 graduating batch.
• Basic knowledge of operating systems (Windows, Linux), hardware, and networking concepts.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Excellent verbal and written communication skills.
• Customer-focused attitude with a commitment to providing high-quality service.
• Ability to work effectively both independently and as part of a team.

What We Offer

• Comprehensive training on IT support tools and best practices.
• Mentorship from experienced IT professionals.
• Exposure to a wide range of IT infrastructure and user scenarios.
• A collaborative and supportive work environment.
• Opportunities for skill development and career progression in IT.