Key Account Manager

Paytm is actively seeking an experienced and dedicated Key Account Manager to join our team across various locations in Maharashtra, with a significant presence in Mumbai. As a Key Account Manager, you will be responsible for managing and growing relationships with our most valuable merchants and partners. Your primary focus will be on driving the adoption and usage of our EDC (Electronic Data Capture) products, ensuring high levels of client satisfaction, and identifying opportunities for upselling and cross-selling. This role is crucial for maintaining strong business partnerships and contributing to Paytm's revenue growth.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with assigned key accounts.
• Act as the primary point of contact and lead for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits and retain key accounts.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/targ/et key accounts to grow wallet share.
• Forecast and track key account metrics, prepare reports on account status.
• Identify and grow opportunities within existing accounts and collaborate with sales teams to ensure growth attainment.

Requirements

• Proven work experience as a Key Account Manager, Sales Account Manager, or relevant role.
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple account management projects at a time, while paying strict attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Business Administration, Sales or relevant field.
• Familiarity with EDC/POS products and the fintech ecosystem is highly preferred.

What We Offer

• A competitive salary and performance-based bonus structure.
• Opportunity to manage high-value client portfolios.
• Professional development and career advancement opportunities.
• A supportive and innovative work environment.
• The chance to make a significant impact on Paytm's growth strategy.