Operations Head

Ekagra Finserv Pvt. Ltd. is seeking a visionary Operations Head to lead both our Unsecured and Secured Loans Operations Departments in Indore. This top-tier leadership role demands a highly experienced and results-driven professional with a profound background in banking, NBFCs, or DSA organizations. As the Operations Head, you will be responsible for defining and executing the operational strategy, ensuring peak performance, rigorous compliance, and continuous innovation across all loan product operations.

Key Responsibilities

• Set the strategic direction and lead all operational activities for unsecured and secured loans.
• Design, implement, and continuously improve robust operational policies and frameworks.
• Provide executive leadership and mentorship to a large team of operations managers and staff.
• Ensure the highest level of regulatory compliance and risk management across all operations.
• Drive significant process efficiencies and digital transformation initiatives.
• Collaborate with other department heads and executive leadership to align operational goals with overall business strategy.
• Present comprehensive operational performance reports and strategic recommendations to the board.

Requirements

• Minimum 1 year of extensive senior leadership experience in operations within banking, NBFCs, DSA, or financial services.
• Demonstrated track record of successfully managing large-scale operations and strategic initiatives.
• Deep expertise in both unsecured and secured loan products, regulatory environments, and market dynamics.
• Exceptional strategic thinking, analytical, and problem-solving capabilities.
• Proven ability to foster a culture of operational excellence, innovation, and continuous improvement.
• Superior communication, negotiation, and stakeholder engagement skills.
• Proficiency in executive-level reporting tools and operational analytics platforms.

What We Offer

• A critical leadership role with significant strategic influence and impact.
• Opportunity to drive the operational strategy of a dynamic financial company.
• Highly competitive executive compensation package and benefits.
• A challenging and rewarding environment for a top-tier professional.