Operations Manager

Ekagra Finserv Pvt. Ltd. is looking for an experienced Operations Manager to lead our Unsecured Loans Operations Department in Indore. This critical role requires a passionate and results-oriented professional with a strong background in banking, NBFCs, or DSA organizations. As an Operations Manager, you will be responsible for overseeing the daily operations, ensuring efficiency, compliance, and exceptional service delivery within the unsecured loans division.

Key Responsibilities

• Manage and optimize the daily operations of the unsecured loans department.
• Develop and implement operational policies and procedures to enhance efficiency.
• Lead and mentor a team of operations professionals.
• Ensure strict adherence to regulatory guidelines and internal compliance standards.
• Monitor performance metrics and implement corrective actions as needed.
• Collaborate with other departments to streamline processes and improve customer experience.
• Prepare and present reports on operational performance to senior management.

Requirements

• Minimum 1 year of experience in operations within banking, NBFCs, DSA, or financial services.
• Proven leadership and team management skills.
• Strong understanding of unsecured loan products and processes.
• Excellent analytical and problem-solving abilities.
• Ability to drive process improvements and manage change effectively.
• Exceptional communication and interpersonal skills.
• Proficiency in relevant operational software and reporting tools.

What We Offer

• A challenging role with significant responsibility and impact.
• Opportunity to lead a vital department in a growing company.
• Competitive compensation and benefits package.
• Supportive work environment focused on professional development.