Senior Operations Manager

Ekagra Finserv Pvt. Ltd. is actively seeking a highly skilled Senior Operations Manager for both our Unsecured and Secured Loans Operations Departments in Indore. This pivotal role is perfect for a passionate and result-oriented professional with extensive experience in banking, NBFCs, or DSA organizations. As a Senior Operations Manager, you will be instrumental in strategizing, leading, and optimizing the operational efficiency and compliance across our loan products.

Key Responsibilities

• Oversee and strategically manage operations for both unsecured and secured loan departments.
• Develop and implement advanced operational frameworks and best practices.
• Lead, mentor, and develop a high-performing team of operations professionals.
• Ensure stringent adherence to all regulatory requirements and internal policies.
• Analyze operational data to identify areas for improvement and implement effective solutions.
• Collaborate cross-functionally to drive process innovation and enhance customer satisfaction.
• Report on operational performance, risks, and strategies to senior leadership.

Requirements

• Minimum 1 year of extensive experience in operations within banking, NBFCs, DSA, or financial services.
• Demonstrated leadership ability in managing large teams and complex operations.
• In-depth knowledge of both unsecured and secured loan products and lifecycle.
• Strong analytical, strategic planning, and problem-solving skills.
• Proven track record of driving operational excellence and efficiency.
• Exceptional communication and stakeholder management capabilities.
• Proficiency in advanced operational management tools and analytics platforms.

What We Offer

• A leadership role with significant strategic impact in a growing organization.
• Opportunity to shape the operational landscape of a dynamic financial company.
• Attractive compensation package and career advancement opportunities.
• A collaborative and innovative work culture.