ServiceNow Administrator

Team Geek Solutions is looking for a skilled ServiceNow Administrator to manage and optimize our ServiceNow platform. This role involves configuring, maintaining, and improving our ServiceNow instances to support IT service management and other business processes. If you are a detail-oriented professional with a passion for ITIL best practices and platform administration, we encourage you to apply.

Key Responsibilities

• Administer and maintain the ServiceNow platform, including upgrades, patches, and releases.
• Configure and customize ServiceNow modules such as Incident, Problem, Change, and Service Catalog.
• Develop and implement workflows, UI policies, client scripts, and business rules within ServiceNow.
• Provide technical support and troubleshooting for ServiceNow users and system issues.
• Collaborate with stakeholders to gather requirements and ensure platform alignment with business needs.
• Create and maintain comprehensive documentation for ServiceNow configurations and processes.

Requirements

• Proven experience as a ServiceNow Administrator.
• Strong understanding of ITIL processes and their application within ServiceNow.
• Proficiency in JavaScript, GlideScript, and other relevant scripting languages for ServiceNow customization.
• Experience with ServiceNow integrations and APIs.
• Excellent problem-solving, analytical, and communication skills.
• ServiceNow Administrator certification is highly preferred.

What We Offer

• Competitive salary package with a transparent fee structure.
• Opportunity to work with a leading ITSM platform.
• Collaborative and supportive work environment.
• Professional growth and continuous learning opportunities.
• Chance to make a significant impact on IT service delivery.