Technical Support Engineer

Deepija Telecom Pvt. Ltd. is actively seeking a dedicated and proactive Technical Support Engineer to join our expanding team in Raipur, Chhatisgarh. This full-time opportunity is perfect for individuals with 0 to 1 year of experience, including freshers, who possess a strong technical aptitude and a passion for problem-solving. As a Technical Support Engineer, you will be instrumental in providing critical technical assistance to our customers, focusing on diagnosing and resolving hardware and software issues within Windows and Linux environments, thereby ensuring their seamless experience with our telecom solutions.

Key Responsibilities

• Deliver comprehensive technical support and troubleshooting services to customers through multiple channels, including phone, email, and chat.
• Expertly diagnose, troubleshoot, and efficiently resolve a wide range of hardware and software issues, with a particular focus on Windows and Linux operating systems.
• Provide guidance and support to customers for software installations, configurations, and system upgrades.
• Accurately document all customer interactions, including identified issues, inquiries, and detailed resolutions, maintaining thorough records.
• Collaborate effectively with internal teams, such as software developers and system administrators, to escalate and ensure the timely resolution of complex technical problems.
• Continuously expand and update your knowledge base and expertise in Windows and Linux systems to proactively address evolving customer needs and technological advancements.
• Create and maintain clear, user-friendly technical documentation, knowledge base articles, and frequently asked questions (FAQs) for both internal use and customer self-service.
• Offer training and practical guidance to customers on best practices and effective troubleshooting techniques for their Windows and Linux-based systems.

Requirements

• A Diploma, B.Tech, B.E., BCA, or an equivalent qualification in a relevant technical field.
• 0 to 1 year of hands-on experience in a technical support capacity, demonstrating foundational technical skills.
• Proven proficiency in diagnosing and resolving both hardware and software issues specifically on Windows and Linux platforms.
• Strong knowledge of Windows and Linux operating systems, including practical experience with installation, configuration, and basic administration tasks.
• Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly and concisely to diverse audiences.
• A strong customer-centric approach with a commitment to providing exceptional service and resolving issues efficiently.
• Ability to work both independently and collaboratively within a team-oriented environment.

What We Offer

• An engaging and supportive work environment within a leading telecommunications company.
• Valuable opportunities for continuous learning and professional development in critical technical areas.
• Direct exposure to a diverse array of technical challenges and innovative solutions.
• A chance to be part of a collaborative team dedicated to innovation and achieving customer success.
• A competitive compensation package commensurate with experience and skills.

If you are a motivated individual eager to kickstart your career as a Technical Support Engineer and possess a strong passion for technology and helping others, we encourage you to apply! Join Deepija Telecom Pvt. Ltd. and contribute to delivering reliable and efficient technical solutions that empower our customers.