After Sales Executive

SML Mahindra Ltd is actively seeking a dedicated and experienced After Sales Executive to join our dynamic team in Bangalore. This pivotal role is perfect for a professional passionate about customer satisfaction and eager to contribute to the success of our commercial vehicles division. As an After Sales Executive, you will be the cornerstone of our customer relationships post-purchase, ensuring exceptional service and support that reinforces our commitment to quality and reliability.

We are looking for an individual with a strong background in the commercial vehicles sector, ready to leverage their expertise to manage customer inquiries, provide solutions, and uphold SML Mahindra Ltd's reputation for excellence. If you are a proactive problem-solver with excellent communication skills, and are proficient in Kannada, we encourage you to explore this exciting opportunity to grow with a leading name in the automotive industry.

Key Responsibilities

• Manage and resolve customer queries and complaints efficiently and courteously post-sale for commercial vehicles.
• Coordinate with technical teams and service centers to ensure timely and effective resolution of vehicle service and maintenance issues.
• Maintain comprehensive records of customer interactions, service requests, and resolutions using internal systems.
• Provide detailed explanations of services, warranties, and product features to customers.
• Ensure customer satisfaction by offering proactive support and follow-ups.
• Collaborate with sales and service departments to improve overall customer experience and operational efficiency.
• Prepare regular reports on after-sales activities, customer feedback, and service performance.
• Adhere to all company policies, procedures, and quality standards in after-sales operations.

Requirements

• Proven experience in an After Sales role, specifically within the commercial vehicles industry, is mandatory.
• Strong proficiency in the Kannada language, both spoken and written, is a must for effective communication with local clientele.
• Excellent interpersonal and communication skills, with a strong customer-centric approach.
• Demonstrated ability to troubleshoot issues and provide effective solutions in a timely manner.
• Proficiency in using CRM software and other relevant office productivity tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail for managing customer data and service records.

What We Offer

• An opportunity to work with a reputable and leading brand, SML Mahindra Ltd, in the commercial vehicles sector.
• A challenging and rewarding work environment where your contributions are valued.
• Continuous learning and professional development opportunities to enhance your career as an After Sales Executive.
• A supportive team culture focused on collaboration and innovation.
• Competitive compensation package designed to attract and retain top talent.